Booking, payment & cancellation
All deposits and payments are non-refundable. Because we buy your pumpkins fresh from the farm specifically for your delivery week, we commit to that purchase as soon as you book. Please make sure you're ready before you reserve.
Reserving your week
When you book, you choose a delivery week rather than a specific day. This lets us group nearby homes together, which is how we keep delivery free across most of the East Bay. We'll confirm your exact delivery day by email a few days before your week begins.
Your week is only held once your deposit is received. Until then, the slot remains available to other customers.
Deposit and balance
| Deposit | 35% of your total, due at booking. Non-refundable. |
|---|---|
| Balance | The remaining 65%, due the week of delivery. |
| Payment method | PayPal. We'll send you a payment link after you book. |
Your total includes your package price, any delivery fee for your ZIP code, and the pack-up and haul-away add-on if you selected it.
Changes and cancellations
- Cancellations: Deposits are not refunded for any cancellation, at any point.
- Rescheduling: If you need a different week, email us as early as you can. We'll move you if space allows, but we can't guarantee availability during peak weeks.
- Once delivered: All sales are final. We do not offer refunds, exchanges, or partial credits after delivery.
- If we can't deliver: In the rare case that we cannot fulfil your booking at all, we will contact you to arrange a new date or return your deposit.
About the pumpkins
Pumpkins and gourds are natural agricultural products. Size, shape, colour and markings vary from one to the next, and specialty varieties depend on what the farm has that week. Photos on this site show past installations and are meant to represent our style and scale — your display will be similar in spirit, not identical.
We choose sound, attractive produce, but pumpkins are perishable. Once delivered, how long a display lasts depends on weather, sun exposure, animals and handling, and is outside our control.
Delivery and installation
- Please make sure the delivery area is accessible and clear on your delivery day.
- For installed packages, we arrange everything on site. For drop-off packages, pumpkins are delivered sorted and ready for you to arrange.
- We may photograph completed displays for our portfolio and social media. Tell us when booking if you'd prefer we didn't.
- After delivery, the display and its upkeep are your responsibility.
Pack-up and haul-away
If you add this service, we'll return at the end of the season to collect and dispose of everything. We'll email you to arrange timing. This service must be purchased at booking.
Weather and events beyond our control
Severe weather, crop failure, road closures, illness or other circumstances beyond our control may require us to shift your delivery day within or near your chosen week. We'll always contact you as early as possible if this happens.
Privacy policy
Porch Fantastic is a small seasonal business based in Orinda, California. This policy explains what we collect, why, and what you can ask us to do about it.
What we collect
| When you book | Your name, phone number, email address, delivery address, ZIP code, chosen package and delivery week, and any notes you add. |
|---|---|
| When you contact us | Whatever you include in your email or message. |
| When you browse | Standard analytics and advertising data collected through cookies and similar technology (see below). |
Why we collect it
- To deliver and install your order, and to plan efficient delivery routes
- To contact you about your booking, delivery day, deposit and balance
- To arrange pack-up and haul-away if you've purchased it
- To let you know about next season, unless you ask us not to
- To understand which of our ads and pages are working
Advertising and cookies
This site uses the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram). It uses cookies to record actions such as viewing a page, choosing a package, or completing a booking, so we can measure whether our ads are working and show ads to people who have visited this site.
You can limit this through your browser's cookie settings, your device's ad tracking settings, or your Facebook and Instagram ad preferences. Meta's own privacy policy governs how they handle data they receive.
Payments
Payments are handled by PayPal. We never see or store your full card or bank details. PayPal's privacy policy applies to information you give them.
Where your information is stored
Booking details are stored in Google Sheets, accessible only to the owner of this business. Emails are held in Gmail. We keep booking records for as long as needed to run the business and meet tax and accounting requirements.
We don't sell your information
We do not sell or rent your personal information. We share it only with the service providers that make this business run — payment processing, email, file storage and advertising measurement — and only as needed.
Your choices
California residents have rights under state privacy law, including the right to know what personal information we hold about you, to request deletion, and to opt out of the sale or sharing of personal information. As noted above, we don't sell personal information.
To make a request, email porchfantastic@gmail.com and we'll respond as promptly as we can. We may need to confirm your identity first.
Children
This site and our services are intended for adults. We don't knowingly collect information from children.
Changes to this policy
We may update this page as the business changes. The date at the top shows when it was last revised.
Contact
Porch Fantastic
Orinda, California
porchfantastic@gmail.com
By placing a booking, you confirm that you've read and accept the booking terms and this privacy policy.